These Terms of Service (“Terms”) govern your use of the BackupXo service (the “Service”) operated by BackupXo (“we”, “us”). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
BackupXo lets you register MySQL and MariaDB servers, schedule logical backups (dumps) of their databases to object storage that you own (Cloudflare R2, Amazon S3 or another S3-compatible bucket), restore those dumps, browse and edit data, and receive notifications. We provide the software and the hosted control plane; you provide the database servers, the storage bucket and the credentials for both.
2. Accounts
- You must provide accurate information and keep your password confidential. You are responsible for everything that happens under your account, including actions taken with the database credentials you store in it.
- We strongly recommend enabling two-factor authentication. You are responsible for keeping your recovery codes safe.
- One person or organisation may hold multiple accounts, but accounts may not be shared, sold or transferred without our consent.
- We may suspend or delete accounts that are inactive for an extended period, violate these Terms, or put the Service or other users at risk.
3. Your data and credentials
- Database and storage credentials you enter are encrypted at rest and used only to perform the operations you configure (connection tests, backups, restores, health checks, data browsing).
- Backup files are streamed directly from your database server into your bucket. We do not keep a copy of your dumps. Backup metadata (object names, sizes, checksums, timestamps, run logs) is stored so you can browse and restore them.
- You are responsible for the content of your databases, for having the right to back them up and process them through the Service, and for the retention rules you configure.
- We do not access your databases or buckets except as automatically required to run the Service, or when you ask us to help with a support request.
4. Acceptable use
You agree not to use the Service to store or process content that is unlawful, to attack or overload systems you do not own, to circumvent access controls, to reverse engineer or resell the Service, or to interfere with other users. You may only connect servers and buckets you are authorised to access.
5. Availability and changes
The Service is provided on a best-effort basis. We may change, suspend or discontinue features at any time, and we may perform maintenance that temporarily interrupts scheduled jobs. Backups are a safety net, not a guarantee: you remain responsible for verifying that your backups are complete and restorable.
6. Fees
The Service is currently free of charge. You pay your storage provider for the objects stored in your bucket. If we introduce paid plans in the future, we will announce them in advance and existing free accounts will not be charged without explicit consent.
7. Disclaimer of warranties
The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose, non-infringement and uninterrupted or error-free operation.
8. Limitation of liability
To the maximum extent permitted by law, BackupXo shall not be liable for any indirect, incidental, special or consequential damages, or for loss of data, profits or business, arising out of or related to the Service, even if advised of the possibility. Our total liability for any claim related to the Service is limited to the amount you paid us in the twelve months preceding the claim (which, for free accounts, is zero).
9. Termination
You may delete your account at any time from Settings; this removes your servers, storage configurations, jobs, backup metadata, notification settings and audit entries from our systems. Objects already in your bucket are not touched. We may terminate or suspend access for breach of these Terms with or without notice.
10. Changes to these Terms
We may update these Terms from time to time. The “last updated” date above shows the current version. Material changes will be announced on the Service; continued use after a change constitutes acceptance.
11. Governing law
These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules. Mandatory consumer protection rules of your country of residence remain unaffected.
12. Contact
Questions about these Terms: [email protected].